Shipping Policy

Last Updated: June 16, 2026

Thank you for shopping with Etwaar Bazar Online. This Shipping Policy explains how we process and deliver orders placed through our website, etwaar-bazar-online.myshopify.com.

By placing an order with us, you agree to the terms outlined below.

1. Delivery Coverage

We currently deliver orders across Pakistan through trusted courier partners.

At this time, we do not offer international shipping.

2. Order Processing Time

• Orders are generally processed within 1–2 business days after order confirmation.

• Orders placed on weekends or public holidays may require additional processing time.

• In some situations, processing may be delayed due to high order volumes, operational issues, or unforeseen circumstances.

If there is a significant delay in processing your order, we will make reasonable efforts to inform you using the contact details provided at checkout.

3. Estimated Delivery Time

Estimated delivery times are as follows:

• Major Cities: 2–5 business days

• Remote Areas: 3–7 business days

Delivery timelines are estimates only and may vary depending on:

• Courier operations;

• Weather conditions;

• Public holidays;

• Regional accessibility;

• Circumstances beyond our reasonable control.

We do not guarantee delivery on a specific date or time.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your order.

Any promotional free shipping offers will be communicated separately and may be subject to specific conditions.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) services across Pakistan.

Customers are requested to ensure that the provided shipping information and contact details are accurate to avoid delays or failed deliveries.

6. Open Parcel & Check Facility

Where supported by the courier service, customers may inspect their parcel before making payment.

Customers are encouraged to verify that:

• The correct product has been received;

• The item appears free from visible defects or shipping damage.

If an issue is identified at the time of delivery, customers should immediately inform the courier representative and contact our customer support team.

Please note that the availability of the Open Parcel & Check facility depends on courier partner policies and may not be available in all locations.

7. Failed Delivery Attempts

If delivery cannot be completed due to reasons such as:

• Incorrect address information;

• Unreachable phone number;

• Customer unavailability;

• Refusal to accept the parcel without a valid reason;

the order may be cancelled or returned to us.

Repeated failed delivery attempts or misuse of COD services may result in future order restrictions.

8. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through SMS, WhatsApp, email, or other available communication channels, where applicable.

9. Damaged, Incorrect, or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 calendar days of receiving your order.

Exchange requests will be handled in accordance with our Return, Refund & Exchange Policy.

10. Delays Beyond Our Control

We shall not be held responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters;

• Strikes;

• Government restrictions;

• Public emergencies;

• Courier operational disruptions.

11. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on our website.

12. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us:

Etwaar Bazar Online

Website: etwaar-bazar-online.myshopify.com

Email: etwaarbazaronline@gmail.com

Phone & WhatsApp: 0331-0006706

Address:

Room C3, 2nd Floor
Huzafia Manzil
Khan Akbar Abbasi Street
Pindora, Rawalpindi 46000
Pakistan